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crm customer experience retail leadership store operations📋 Description
- Lead a store team to deliver exceptional customer experiences.
- Nurture a welcoming, fun environment for customers and colleagues.
- Drive store growth and operational excellence with respect for people, product and planet.
- Stay connected to Mulberry values and brand storytelling.
- Develop and maintain key customer relationships using in-store CRM tools.
- Inspire, coach and develop others to reach their potential.
🎯 Requirements
- Customer focused with strong communication.
- Experience leading a retail/store team.
- Ability to train, coach and motivate staff.
- Commercial acumen to drive growth in-store.
- Align with Mulberry values and B Corp ethos.
- Proficiency with in-store CRM tools.
🎁 Benefits
- Competitive basic salary
- Bonus
- Product allowance
- Staff discount and access to staff sales
- Pension contributions & Life Assurance
- Training and development opportunities
- Two paid volunteering days per year
- Help@Hand wellbeing service access
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