Related skills
crm customer service customer experience team leadership retail operations📋 Description
- Lead in-store customer experience as Team Lead
- Develop and mentor a high-performing store team
- Nurture a welcoming, fun environment for customers and staff
- Maintain relationships using instore CRM tools
- Drive store growth and operational excellence
- Embody Mulberry values and B Corp culture
🎯 Requirements
- Customer focused at all times
- Creates welcoming, fun store environment
- Delivers engaging customer experiences
- Builds key customer relationships with CRM
- Develops diverse, high-performing team
- Encourages collaboration and idea sharing
- Delivers commercial growth and ops excellence
- Champions inclusivity and Mulberry values
- Naturally coachable; inspiring, engaging, agile, perceptive
🎁 Benefits
- Competitive basic salary
- Bonus
- Product allowance
- Staff discount and access to staff sales
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Help@Hand wellbeing service
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