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crm fashion customer experience retail team leadership📋 Description
- Lead a welcoming, fun store environment for customers and team.
- Deliver engaging, memorable customer experiences in store.
- Develop and maintain key customer relationships using instore CRM.
- Build a high-performing, diverse team with inclusion and equity.
- Drive growth and operational excellence in the store.
- Live Mulberry values: honest, dynamic, and community spirited.
🎯 Requirements
- Customer focused with a passion for service.
- Strong people leadership and coaching ability.
- Experience developing teams in a retail environment.
- Instore CRM tools knowledge.
- Commercial mindset and store growth focus.
- In love with fashion and brand storytelling.
🎁 Benefits
- Competitive basic salary.
- Bonus.
- Product allowance.
- Staff discount and exclusive access to staff sales.
- Pension contributions & Life Assurance.
- Two paid volunteering days per year.
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