Customer Success Manager (Enterprise)

Job Description

Superside is looking for a strategic and experienced Enterprise Customer Success Manager to manage a portfolio of 15–20 high-value Enterprise customers, including some of the most innovative brands in tech, eCommerce, and healthcare. This is not a support role. It’s a strategic partner position that blends Customer Success, Account Management, and Marketing Strategy. You’ll work directly with senior stakeholders (CMOs, brand and growth leads), helping them unlock the full potential of Superside’s AI-powered creative services to drive revenue, efficiency, and innovation. You’ll have the opportunity to make a real impact, supported by robust onboarding and well-documented processes to help you hit the ground running.

What you'll do

• Own key relationships across Enterprise accounts, aligning creative strategies with customer business objectives.
• Monitor account health, identify expansion opportunities, and mitigate risk.
• Partner with Sales and Solution Architects to execute strategic growth plans.
• Ensure customers fully leverage Superside’s services by driving adoption, sharing best practices, and guiding change management.
• Collaborate with Creative Project Managers, Creative Leads, and specialist teams (video, AI, web) to deliver seamless execution across multiple workstreams.
• Lead strategic planning sessions and QBRs with VP- and C-level stakeholders, highlighting ROI and business impact.
• Capture feedback and trends across accounts, influencing internal improvements to Superside’s product and service delivery

What you'll need to succeed

• 5+ years of Customer Success, Account Management, or Client Services experience in a high-growth, creative, marketing, or SaaS organization.
• Proven track record with Enterprise accounts, ideally supporting Fortune 500 companies or similarly complex organizations.
• Background in marketing, brand strategy, or creative operations, preferably from an agency or marketing consultancy.
• Excellent stakeholder management skills, with the ability to engage everyone from tactical users to C-level executives.
• Strategic mindset with a consultative approach, able to quickly understand customer challenges and map solutions.
• Exceptional communication and storytelling skills, with a persuasive, consultative approach. A proactive, problem-solving mindset with strong project oversight and collaboration skills.
• Experience with CRM and CS tools (e.g., Salesforce, Planhat, or Gainsight) is a plus.
• Preferably a Bachelor’s degree or higher in Marketing, Communications, Business, or a related field.
• Ability to travel up to 25% for client meetings and events in the US.

About Superside

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones. Learn more at superside.com

Diversity, Equity and Inclusion

We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.