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Superside

Creative Project Management Team Lead

Fully Remote Operations
Added
7 days ago
Location
Type
Contract
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Related skills

workflow automation project management ai cross-functional collaboration team leadership

Superside is looking for a Creative Project Management Team Lead to join our Delivery & Operations team.

As a Creative Project Manager (CPM) Team Lead, you will play a critical role in driving both the success of your team and the efficiency of project management. This position is a hybrid between people management and senior project management, where you will be responsible for leading a team of CPMs while also overseeing complex projects and ensuring operational excellence.

Your success in this role will be measured by:

Team Leadership – Developing a high-performing CPM team aligned with Superside’s values.

Project Management Excellence – Ensuring smooth, high-quality project execution, stakeholder collaboration, and process optimization.

What You'll Do

  • Mentor, coach, and support CPMs to enhance their skills and ensure alignment with company values.
  • Use data-driven insights to track individual and team progress, identify areas for improvement, and implement corrective actions.
  • Ensure even workload distribution, prevent burnout, and proactively plan for PTO coverage.
  • Set clear performance expectations, provide constructive feedback, and ensure continuous learning opportunities for CPMs.
  • Guide the team through organizational updates, new processes, and strategic initiatives, ensuring smooth transitions.
  • Monitor utilization rates, AI adoption, customer satisfaction, and service level adherence to drive continuous improvement.
  • Oversee multiple projects, ensuring timely delivery, adherence to scope, and maintaining high creative standards. Address potential project issues before they escalate, ensuring minimal disruptions to deadlines or quality.
  • Build trust with clients, communicate effectively, and balance customer satisfaction with internal resource management.
  • Work closely with Account Executives (AEs), Creative Leads (CLs), and Customer Success Managers (CSMs) to align on business objectives.
  • Keep a high-level view of all ongoing projects, ensuring operational efficiency and identifying areas for improvement.
  • Provide hands-on support, oversee critical project milestones, and remove roadblocks for the team.
  • Encourage and implement AI-driven solutions where applicable, ensuring increased efficiency without compromising quality.

    • What You'll Need To Succeed

  • 5+ years of experience in project management, ideally in a creative or agency environment.
  • 2+ years of leadership or people management experience.
  • Strong knowledge of AI, automation tools, and workflow optimization.
  • Experience collaborating with cross-functional teams.
  • Proven ability to manage high-priority customers and escalations.
  • Outstanding verbal and written English communication skills
  • Comfortable working in a fast-paced, rapidly changing environment with the ability to manage multiple priorities simultaneously
  • Alignment with Superside’s values and culture, with a passion for creative excellence and a commitment to delivering outstanding customer experiences

    • Additional Information

    Why Join us?

    We’re on a mission to create more equal opportunities globally. And with that in mind, we’ve built a natively remote company enabling us to reach out to the best talent no matter where they work.

    Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:

    - A global community of 200+ best-in-class creatives working from more than 70 different countries

    - Continuous learning, development, and certification in our global Academy.

    - A trusting, ego-free and truth-seeking environment. No bullshit.

    - A high-pace, high-energy, and high-performance environment.

    - Work closely with leading global brands. We’re talking Amazon, Puma, LVMH, Shopify and a lot more

    - An international career and creative mentorship from top design leaders. We grow, you grow

    - Pioneering the future of work with a fair, friendly and supportive community.

    - Flexible working hours from anywhere in the world.

    - Networking, feedback sessions and exchange between creators on weekly basis

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