IT Support Analyst

📋 Description

• Serve as the primary on-site IT support for the Solihull office.
• Monitor and manage the IT Service Desk ticketing system.
• Manage user provisioning, imaging, software install, and config for Windows/macOS.
• Support onboarding and offboarding with IT equipment and access.
• Provide hands-on support for end-user devices, printers, AV, and meeting tech.
• Collaborate with global IT and external vendors to troubleshoot issues.
• Create and maintain documentation, how-to guides, FAQs, and training materials.
• Collaborate with the team to drive process improvements.

🎯 Requirements

• 2–5 years of professional IT support in a corporate environment.
• Experience with Windows and macOS, networking basics, endpoint security.
• Hands-on with Active Directory, Microsoft 365, Okta, Intune, Kandji, Autopilot.
• Strong troubleshooting to diagnose issues and root causes.
• Service-oriented mindset with a passion for end-user support.
• Clear written and verbal communication; explain technical concepts simply.
• Excellent time management and ability to balance priorities.
• Willingness to provide occasional after-hours support.

🎁 Benefits

• UK Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Educational Resources - Career & Personal Development Program
• Various discount programs (travel, virtual exercise classes, etc.)
• Merit-based company with opportunities to learn and grow