Director, Talent

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

Where You Fit In

As Head of Talent, you will own the full talent lifecycle from attracting and hiring exceptional people to enabling and growing them once they’re here. You’ll lead all aspects of talent acquisition and work closely with HR, business leaders, and the CHRO to define and execute strategic initiatives in performance enablement, internal mobility, and succession. You’ll be the engine behind a recruiting function that works and a talent engine that scales. This is a hands-on, visible role that requires a recruiting leader who is excited to wear multiple hats and build new capabilities across the employee journey.

Impact You Will Make in the Role

• Talent Acquisition
• Own and execute SugarCRM’s global recruiting strategy across functions and regions.
• Rebuild a high-performing recruiting team with internal and contract resources.
• Partner with executives to forecast workforce needs and build agile hiring plans.
• Drive operational excellence: pipeline quality, speed, diversity, candidate experience.
• Talent Management
• Partner with HR and business leaders to improve performance management, succession, and internal mobility.
• Design and support high-quality onboarding experiences and career pathing tools.
• Build early frameworks for talent calibration, potential assessment, and manager development.
• Use data and qualitative insights to inform talent-related decisions and priorities.
• Strategic Partnership
• Be a thought partner to the CHRO on critical talent issues.
• Create and share insights that inform executive decision-making.
• Advocate for candidate and employee experience at every touchpoint.
• Integrate talent acquisition with employee development in a cohesive strategy.

What You Will Bring

• 10+ years of experience in talent acquisition, with exposure to talent management or people development
• 3+ years leading teams, with strong recruiter and stakeholder coaching ability
• Proven success building recruiting engines and scaling them globally
• Strong business acumen and the ability to influence executive stakeholders
• Analytical skills to use data for storytelling and action
• Comfortable in ambiguity and energized by the opportunity to build
• Experience in SaaS, high-growth tech environments – particularly at the mid-sized global company level
• Knowledge of performance management frameworks or competency models

Benefits and Perks

• Excellent healthcare package for you and your family
• Savings and Investment – 401(k) match
• Unlimited Paid Time Off
• Paid Parental Leave
• Online Legal Services (Rocket Lawyer)
• Financial Planning Services (Origin)
• Discounted Pet Insurance (Embrace Pet Insurance)
• Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
• Health and Wellness Reimbursement Program
• Travel Discounts
• Educational Resources - Career & Personal Development Program
• Employee Referral Bonus Program
• We are a merit-based company - many opportunities to learn, excel and grow your career!

If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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