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crm saas email support retention payment processing📋 Description
- Resolve escalated subscription inquiries to retain customers
- Present save offers and defend Houzz Pro value
- Collect payment on accounts in payment decline
- Manually renew subscriptions marked Do Not Auto Renew
- Communicate updates during high-priority escalations
- Demonstrate superior customer service and Houzz culture
🎯 Requirements
- 1+ year SMB cancellation/retention experience
- 1+ year high-volume queue management with attention to detail
- Strong background handling many requests via phone and email
- Tech-savvy; able to troubleshoot when complications arise
- Excellent written and verbal communication
- Team-oriented mindset
🎁 Benefits
- Hourly base pay $26.00/hr with $22,400 target variable pay
- PTO and maternity/paternity leave
- Home internet stipend
- Medical, dental, and vision benefits
- 401(k) with Pre-Tax and Roth
- HSA with company contribution
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