Student Support Specialist

📋 Description

• Independently handle and resolve learner inquiries across channels.
• Provide accurate information to understand and resolve learner issues.
• Coordinate with cross-functional partners to address complex feedback.
• Observe user trends and share insights to improve product.
• Maintain service quality in line with SLAs.

🎯 Requirements

• Minimum 6 months experience in Customer Success or Support.
• Native-level Turkish with excellent grammar and writing.
• Intermediate English (speaking and writing) for global coordination.
• Self-motivated; able to work independently with high accountability.
• University degree and strong interest in EdTech/Language learning.
• Experience living or studying abroad or working in a start-up.

🎁 Benefits

• Fully remote work.
• Long-term collaboration opportunity.
• Flexible, supportive, and fun environment.
• Opportunity in the EdTech/Language learning industry.