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crm salesforce customer service microsoft office higher education📋 Description
- Deliver prompt responses via phone, email and SMS with guidance.
- Consistently meet personal student retention targets.
- Promote continuous study to support timely graduation.
- Re-engage students on break to minimize withdrawals.
- Act as a program specialist with curriculum and policy knowledge.
- Welcome new students, build rapport, and prepare them for success.
🎯 Requirements
- 4-year degree or equivalent education/experience.
- An effective team player driven to student success.
- Experience building relationships with customers/students and internal stakeholders.
- Experience with customer/student-centric processes and support levels.
- Excellent written and oral communications skills.
- Experience in Salesforce CRM.
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