Vendor and Card Networks Manager

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

The Vendor and Card Network Manager will serve as the central point of contact for both VISA and Mastercard, ensuring compliance with their requirements and effectively managing relationships between Stripe Merchant Acquiring Limited Purpose Bank (MALPB) and these key partners. This role involves collaborating with internal teams and stakeholders to align our operations with card network standards and regulatory expectations, contributing to the overall success of the MALPB.

This role is not open to remote candidates. The successful candidate will need to reside in the Atlanta area.

Key Responsibilities:

• Relationship Management: Act as the primary liaison between Stripe MALPB and the card networks (VISA and Mastercard), fostering strong partnerships to facilitate communication and collaboration.
• Compliance Oversight: Ensure that the MALPB complies with the card networks' compliance programs, rules, and practices. This includes coordinating action plans to address any gaps identified in compliance reviews.
• Shared Services Management: Oversee the shared services between Stripe MALPB and SINC, ensuring that these services are delivered in accordance with the Intercompany Support Agreement and its respective Service Level Agreements (SLAs).
• Vendor Management: Coordinate with third-party vendors that support the Stripe MALPB, overseeing contracts, performance, and service delivery (in coordination with enterprise vendor management teams) to ensure alignment with the MALPB's objectives.
• Business Administration: Serve as the business administrator for the card networks’ portals, managing access and ensuring that necessary information is accurately maintained.
• Issue Resolution: Address and resolve, including cross-functional coordination, any issues or concerns that arise with the card networks programs, including fraud risk management and chargeback monitoring, promptly and effectively, ensuring minimal disruption to operations.
• Reporting and Documentation: Maintain accurate records and documentation of communications, compliance activities, and vendor performance, ensuring all necessary information is readily accessible.
• Collaboration with Internal Teams: Work closely with finance, compliance, and operational teams to align strategies and ensure a comprehensive understanding of requirements and processes.
• Strategic Initiatives: Assist in developing and implementing strategic initiatives related to vendor management and card network relations to enhance operational efficiency and compliance.

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 8+ years of experience in compliance with 5+ years being in vendor management, or working directly with card networks (VISA, Mastercard) in the financial services industry.
• Bachelor’s degree in Business, Finance, or a related field; relevant certifications are a plus.
• Strong knowledge of regulatory requirements and industry standards related to payment processing and the operations of card networks.
• Excellent verbal and written communication skills, with the ability to effectively convey complex information to varied audiences.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Ability to build and maintain relationships with diverse stakeholders and navigate complex situations diplomatically.
• A collaborative mindset, able to work effectively across different teams and departments.