Technical Operations Associate - Terminal

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

You will conduct hands-on EMV certification tests for Terminal devices, assist Stripe users and partners with EMV certifications to allow them to on-board devices, work closely with the payments networks to negotiate and clarify specifications, and engage with industry leaders like EMVCo on Stripe’s behalf. You’ll also work closely with engineering teams to diagnose and fix EMV tag, host, certification and payments related issues.

• Conduct hands-on EMV certification tests for Terminal devices.
• Assist Stripe users with EMV certifications to allow them to on-board devices.
• Coordinate with third party vendors and contractors on certification planning and execution.
• Work closely with network partners to negotiate and clarify specifications.
• Participate in industry events and conferences to shape payments industry policy decisions and inform the Stripe and Terminal roadmap.
• Work closely with engineering teams to diagnose and fix EMV certification-related issues.
• Work closely with engineering teams to help increase efficiency and automate processes.

We’re looking for someone who is detail oriented and is comfortable analysing technical issues with the tools provided by FIME. We are looking to hire someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• Excellent interpersonal and communication skills; ability to manage priorities across a large number of teams, clearly communicate status, and remain focused under pressure.
• Bachelor’s degree in a technical or analytical discipline.
• Comfort with SQL and running queries to gather data.
• 1 to 2 years of experience performing either host certifications, device certifications or a Data Analyst/QA background and a willingness to learn

• Represented companies in payments industry events or partnerships, either on the Technical or Administrative side.
• Track record of pushing the payments industry forward.
• Experience performing either host certifications or terminal EMV device certifications.
• A good understanding of payments standards and concepts and know how to find and understand the specifications.
• Experience with at least one of the following certification tools: UL/Collis, FIME/Savvi, ICC.
• Experience working alongside software engineers and payment partners.
• Experience working with EMVCo, ISO, or ANSI standards.
• Excellent interpersonal and communication skills; ability to manage priorities across a large number of teams, clearly communicate status, and remain focused under pressure.
• Experience working in software development or payment industries