Technical Account Strategist

About Stripe

Stripe is a technology company building economic infrastructure for the internet. This role is based in Bengaluru and focuses on helping Stripe's customers integrate and operate our payments platform with reliability and security.

About the Role

As a Senior Technical Account Strategist, you will be the technical trusted advisor to Stripe's enterprise customers, guiding integrations, optimizing payment flows, and ensuring reliability and security across production environments. You will partner with Sales, Solutions Engineering, and Customer Success to deliver technical outcomes and value.

Responsibilities

• Serve as the technical primary point of contact for Stripe's enterprise customers throughout the lifecycle.
• Lead onboarding and implementation of Stripe payments integrations via the Stripe API and webhooks.
• Provide guidance on architecture, performance, monitoring, incident response, security, and compliance (PCI DSS, SCA).
• Troubleshoot and reproduce complex production issues; coordinate with Stripe engineers to implement fixes.
• Collaborate cross-functionally with Sales, Solutions Engineering, and Product to define success plans, timelines, and technical milestones.
• Create and share best-practices docs, playbooks, and trainings for customers and internal teams.
• Monitor account health metrics and escalate risks with remediation recommendations.
• Represent Stripe in customer conversations, executive briefings, and regional events.

Qualifications

• 5+ years in a customer-facing technical role (Solutions Engineer, Technical Account Manager, Field Engineer, or equivalent).
• Strong knowledge of APIs, REST/JSON, webhooks, OAuth 2.0, and cloud environments (AWS/GCP/Azure).
• Experience with payments ecosystems; familiarity with Stripe or other payment platforms; knowledge of PCI DSS, 3DS/SCA.
• Proficient in at least one programming/scripting language and the ability to read code and debug (e.g., Python, JavaScript).
• Excellent communication and presentation skills; comfortable working with executives and cross-functional teams.
• Ability to work independently and in cross-functional teams; willingness to travel as needed.

Nice to Have

• Prior experience with Stripe or payments in production.
• Understanding of security best practices and data protection standards.

Location

Bengaluru, India — On-site

How to Apply

Apply directly at Stripe Careers: https://stripe.com/jobs/search?gh_jid=6696698