Technical Account Manager, French speaking

Overview

Stripe is seeking a Technical Account Manager, French speaking, based in Dublin to join our team as a trusted technical advisor for Stripe's enterprise customers. This on-site role will own onboarding, API integrations, incident coordination, and technical escalation, bridging customer needs with Stripe's product and engineering teams to drive successful outcomes.

Responsibilities

• Own strategic customer relationships and ensure successful technical outcomes for French-speaking customers.
• Serve as the primary technical liaison, guiding API integrations, platform configurations, and developer tooling.
• Coordinate with Stripe engineers and product teams to resolve incidents and drive platform adoption.
• Collaborate with Sales and Customer Success to ensure customer satisfaction and long-term retention.
• Provide customer feedback to product and help shape Stripe’s roadmap.

Requirements

• Fluent in French and English (written and spoken).
• Strong technical background with experience in APIs, cloud infrastructure, SaaS, and developer tools.
• Proven experience in Technical Account Management, Solutions Engineering, or related roles in a customer-facing technical capacity.
• Excellent communication, presentation, and problem-solving skills.
• Based in Dublin or willing to relocate to Dublin; willingness to travel as needed.

Benefits

• Competitive compensation and equity package.
• Health, dental, and vision insurance; generous Paid Time Off.
• On-site work in Dublin with opportunities for professional growth.
• Collaborative, inclusive culture with strong emphasis on customer success.