Social Media Customer Support Associate

Overview

Stripe is seeking a Social Media Customer Support Associate to join our global support team in Mexico. This entry-level role focuses on delivering exceptional customer experiences via social channels and helping customers navigate Stripe products.

Responsibilities

• Monitor and respond to customer inquiries on official social media channels.
• Provide accurate information about Stripe products, billing, and policy questions.
• Triage issues, escalate complex problems to appropriate teams, and track resolutions.
• Maintain a consistent, friendly brand voice and professional tone across all social platforms.
• Collaborate with product, policy, and support teams to share feedback and improve processes.
• Document recurring questions to contribute to knowledge base.

Qualifications

• Strong written communication skills in English; additional languages are a plus.
• Comfort working in a fast-paced, customer-facing environment.
• Familiarity with major social media platforms (X/Twitter, Facebook, Instagram, LinkedIn) and basic moderation.
• Ability to triage issues, prioritize tasks, and work collaboratively with cross-functional teams.
• Eagerness to learn and adapt in a rapidly evolving fintech space.

What Stripe offers

• Competitive compensation and benefits.
• Opportunity to grow within a global fintech leader.
• Inclusive, collaborative work culture.

Location: Mexico. On-site role based in Mexico. Remote or hybrid options may be considered per policy.