Senior Sales Manager, SMB & Midmarket Renewals & Growth - EMEA

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The EMEA Large Midmarket Renewals & Growth team is a strategic sales organization responsible for maximizing the lifetime value of Stripe's existing midmarket relationships across EMEA. This team drives revenue expansion through renewals, cross-selling, and upselling initiatives with established customers.

What you'll do

As Senior Sales Manager for EMEA SMB & Midmarket Renewals & Growth at Stripe, you'll lead a significant organization of 30+ professionals, including 4 direct-report managers, focused exclusively on expanding existing relationships footprint. You'll be responsible for orchestrating high-value renewals & expansions, developing systematic approaches to account growth & cross-sell, and establishing Stripe as the strategic financial infrastructure partner for our most valuable small and midmarket customers across EMEA.

Responsibilities

• Build and lead a high-performing organization of 30+ professionals through 4 regional managers, establishing consistent processes for account growth and renewal excellence
• Own the EMEA renewal and expansion revenue targets, including personal involvement in strategic large renewal opportunities
• Develop and execute the long-term growth strategy for existing small midmarket accounts across EMEA, focusing on increased wallet share and product adoption
• Implement sophisticated account planning methodologies to systematically identify expansion opportunities within the existing customer base
• Foster executive-level relationships with key customers, serving as Stripe's senior representative in renewal and expansion discussions
• Create specialized playbooks for cross-selling and upselling Stripe's expanding product portfolio
• Collaborate with Product, Marketing, Customer Success, and Finance to develop compelling value propositions for renewals and expansion opportunities
• Design and implement retention strategies to minimize churn and maximize net dollar retention across the EMEA portfolio
• Establish metrics and accountability frameworks to drive consistent performance across all renewal and growth teams
• Represent Stripe at industry events to reinforce customer relationships and industry presence

Minimum requirements

• 12+ years of midmarket and commercial sales experience with at least 5 years in customer growth, renewals, or account management leadership
• Proven track record managing a large sales organization (30+ people) across multiple managers and geographies
• Demonstrated success managing and growing multi-million dollar midmarket customer portfolios with consistent net dollar retention above industry benchmarks
• Experience driving expansion strategy for midmarket accounts with complex stakeholder landscapes
• Strong executive presence and ability to engage effectively with senior leadership during high-stakes renewal negotiations
• Deep understanding of midmarket software or financial technology contract structures, pricing models, and negotiation strategies
• Track record of building and scaling high-performing account management teams across multiple European markets
• Experience implementing systematic account growth methodologies in midmarket environments
• Strategic mindset with ability to identify long-term account expansion opportunities beyond immediate renewal cycles
• Excellent cross-functional leadership skills to orchestrate complex renewal and expansion efforts