Related skills
salesforce capacity planning resource management psa financialforce📋 Description
- Strategic resource allocation: Assign staff to projects by skills and availability.
- Capacity planning & forecasting: Forecast demand with Sales; spot gaps.
- Utilization management: Monitor billable utilization; flag at-risk staff.
- Governance & process ownership: Maintain PSA/CRM; standardized workflows.
- Conflict resolution: Resolve resource conflicts; prioritize by value.
- Skills matrix management: Maintain skills, certifications, experience data.
🎯 Requirements
- 7+ years experience in resource management or related roles.
- Bachelor's degree in Business, HR, Operations, or related field.
- Advanced PSA tools (Kantata/FinancialForce/Certinia) and Salesforce CRM.
- Analytical skills to translate data into staffing insights.
- Excellent communication and stakeholder management.
- Adaptability and prioritization under pressure.
- Detail-oriented with focus on data integrity.
- Payments industry experience (preferred).
- Experience in global organizations across time zones (preferred).
- High urgency and problem-solving mindset (preferred).
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