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About Stripe
Stripe is seeking an Operations Associate for Bridge Product Support in Mexico. In this role, you will help customers and partners navigate the Bridge product by resolving operational issues, coordinating cross-functional workflows, and ensuring data accuracy to enable smooth product experiences.
Responsibilities
- Respond to customer inquiries related to the Bridge product and provide timely, accurate solutions.
- Coordinate cross-functional workflows with product, engineering, and partnerships teams to resolve operational issues.
- Assist with onboarding, data quality, and process improvement efforts for Bridge product operations.
- Monitor key metrics, identify bottlenecks, and propose process changes to improve efficiency.
- Document common issues and create knowledge base resources to empower customers and teammates.
Qualifications
- Experience in operations, customer support, or a related role.
- Strong communication skills and the ability to work with cross-functional teams.
- Detail-oriented with a focus on data quality and process discipline.
- Ability to thrive in a fast-paced, startup-like environment.
Benefits
- Competitive compensation and benefits.
- Opportunity to work with Stripe's high-growth platform.
- Collaborative, inclusive culture at Stripe.
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