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Overview

Stripe is hiring a Manager, Technical Account Management to lead a team responsible for delivering strategic, high-touch technical assistance to Stripe's enterprise customers. Location: Chicago or Atlanta with a hybrid work model.

Responsibilities

Lead a team of Technical Account Managers to ensure successful adoption of Stripe products.
Cultivate executive relationships with customers, align on success metrics and renewal opportunities.
Collaborate with Product, Engineering, and Support to resolve complex technical issues and collect product feedback.
Develop and execute strategic account plans, onboarding, migration, and ongoing customer health tracking.
Mentor and grow team members and scale the program as Stripe expands.

Qualifications

5+ years in technical account management, customer success, or enterprise support with leadership experience.
Strong communication and presentation skills; ability to articulate complex technical concepts to non-technical stakeholders.
Solid experience with APIs, payments, and SaaS platforms; ability to collaborate cross-functionally across Sales, Product, and Engineering.
Bachelor's degree or equivalent practical experience.

Nice to have

Experience in payments or fintech domain.
Experience with Stripe or similar platforms.

About Stripe

Stripe is a technology company that builds economic infrastructure for the internet. This role offers the opportunity to influence Stripe's relationships with key enterprise customers and contribute to the next phase of growth.

Stripe