IT Support Engineer

Overview

Stripe is seeking an IT Support Engineer in Berlin to ensure our team has reliable access to technology and tools. You will provide hands-on support for hardware, software, and networking issues, assist with onboarding and offboarding, manage user accounts and devices, and help maintain IT security standards.

Responsibilities

• Provide technical helpdesk support to employees for hardware, software, and network issues.
• Assist with onboarding and offboarding, device provisioning, and account management (AD/SSO).
• Troubleshoot hardware and software problems, perform basic network troubleshooting, and coordinate with vendors as needed.
• Document IT processes and security practices; help maintain asset inventory and lifecycle management.
• Collaborate with cross-functional teams to improve end-user experience and IT operations.

Requirements

• 2+ years of professional IT support experience (or equivalent).
• Strong knowledge of Windows and macOS, plus basic Linux.
• Experience with Active Directory, user provisioning, and access management.
• Familiarity with networking concepts, VPNs, and basic troubleshooting.
• Excellent communication skills and a customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Competitive salary and benefits package.
• Supportive team culture in Berlin with opportunities for growth.