Head of Billing and Collections

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Our Finance teams don’t just provide and process data, but own strategy, use technology to drive solutions, influence their business partners and create company value. The Billing and Collections team operates in a fast-paced environment and collaborates significantly with cross-functional and international teams.

In this strategic leadership role, will be responsible for overseeing the entire billing and collections process, ensuring accurate and timely invoicing, managing outstanding receivables, implementing strategies to optimize cash flow, and resolving complex billing disputes, while collaborating with sales, customer success, and finance teams to maintain positive customer relationships and financial health within the company.

• Define the Billing and Collections strategy to significantly improve the user experience while maintaining high standards of quality, compliance and cost effectiveness across the company and users
• Develop and deliver the roadmap to ensure smooth process for entire billing cycle, including generating invoices, applying payments and managing user accounts
• Work with the respective business teams to monitor and address billing discrepancies and resolve customer billing inquires
• Escalate collection issues to relevant stakeholders when necessary
• Nurture deep, trusted partnerships with leaders across Stripe showcasing the value of the Billing and Collections function and how it aligns with broader business goals

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 15+ years of relevant experience in managing billing and collection operations, SaaS billing models and subscriptions, and strong understanding of CRM and ERP systems in business finance or related fields
• Business partnership experience, which includes influencing executive decision-making, stewarding sound business judgment and execution, and championing a team-oriented, cross-functional mindset
• Understand and anticipate global billing and collection needs, including navigating Stripe’s entity specific regulatory and operational requirements and reporting commitments to tax authorities
• Demonstrated success as a leader and people manager, which includes exceptional stakeholder management skills
• Excellent verbal and written communication skills

• Work experience within the technology industry and/or within a high-growth business
• Experience working with global and/or remote teams and successfully driving alignment and standardization across time zones
• MBA, Master’s degree, or professional qualification in a relevant field
• Oracle, Anaplan, or other equivalent application experience