Related skills
sql tableau apis hubble📋 Description
- Troubleshoot complex customer issues via email for top-value users
- Own and escalate critical incidents for key users
- Become Stripe product expert to resolve issues quickly
- Manage a small portfolio; improve support with insights for stakeholders
- Collaborate with Engineering and Operations to diagnose problems
- Analyze and optimize support docs to scale operations
🎯 Requirements
- User-first mindset and enjoy solving hard problems
- Excellent written and verbal communication
- Strong analytical thinking and problem solving
- Prior customer service or user-facing operations experience
- Willingness to learn technical products; organized self-starter
- Preferred: SQL, Tableau, Hubble, APIs
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