Customer Success Manager (Mandarin-speaking)

Overview

Stripe is seeking a Mandarin-speaking Customer Success Manager to build strong relationships with Stripe’s customers in Asia, helping them succeed with the Stripe payments platform.

What you'll do

• Own a portfolio of Stripe customers and drive successful product adoption and value realization.
• Collaborate with Sales, Support, and Product teams to resolve issues and identify growth opportunities.
• Provide Mandarin-language guidance and support to customers and stakeholders.
• Monitor health signals, renewals, and expansion opportunities; manage risk and ensure customer satisfaction.
• Collect customer feedback and partner with cross-functional teams to influence product improvements.

What we look for

• 3+ years in customer success, account management, or equivalent in a SaaS environment.
• Fluent in Mandarin; professional proficiency in English is a plus.
• Excellent communication, relationship-building, and problem-solving skills.
• Ability to analyze customer data and translate it into measurable business outcomes.
• Experience with CRM tools (e.g., Salesforce) is a plus.
• Bachelor’s degree or equivalent experience.

About Stripe

Stripe is a technology company that builds economic infrastructure for the internet. We enable individuals and businesses to accept payments and manage their online operations with ease and scale.

Benefits

• Competitive compensation, health benefits, and generous time off.
• Opportunities to work with a diverse, global team and make an impact on customers worldwide.