Customer Success Manager

📋 Description

• Partner with account executives and technical managers to support post-sale engagements for enterprises.
• Manage a book of customers to drive account health, renewals, growth, and satisfaction.
• Serve as a trusted payments and product advisor, delivering performance insights.
• Perform business reviews to align priorities, review payments metrics, and share the product roadmap.
• Advocate for customers to internal teams; share feedback to Product, Eng, Support, Marketing, and Sales.
• With the account team, support expansion by surfacing opportunities to ensure customer success.

🎯 Requirements

• 4+ years in client-facing roles with enterprise relationships across global orgs; technical product preferred.
• Strong business sense and understanding of drivers and strategy of our users' businesses.
• Proven ability to lead technical conversations and drive action from requirements and value.
• Strong analytical skills.
• Excellent organizational and time management skills.
• Strong executive presence and presentation skills for in-person meetings.
• History of success as consultant, pre-sales, technical account management, or equivalent.
• Proven track record of achieving targets, preferably in a sales setting.
• Track record of managing large, complex projects or programs.
• Has handled difficult customers or situations with demonstrated resolutions.
• Willingness to tackle tasks independently.
• Ability to navigate data and people to find answers.
• Ability to work with a wide range of people, internally and externally.
• Motivation and flexibility to thrive in a high-growth, fast-changing environment.