Related skills
data analysis project management stakeholder management📋 Description
- Lead end-to-end strategic and operational projects from definition to delivery.
- Lead tech projects with Product teams and operational support centers.
- Build structured workplans, manage timelines, and coordinate across teams and regions.
- Translate business needs into operational and tech requirements with Product and Dev.
- Analyze operational data on contact rate, service, and QoS to identify trends.
- Drive adoption of systems, tools, and processes across global teams.
- Align local and global stakeholders with broader Support strategy.
🎯 Requirements
- Lead cross-functional initiatives to improve Support operations globally and locally.
- Extensive experience leading cross-functional projects in dynamic environments.
- Experience managing tech-driven initiatives, including systems implementation.
- Translate business needs into technical requirements with Product/Dev.
- Analytical mindset with data-driven decisions and stakeholder influence.
- Excellent stakeholder management and cross-functional leadership.
- Experience in global environments; CS or service ops is a plus.
- Academic background in Industrial Engineering & Management or related field.
🎁 Benefits
- Drive meaningful operational and tech change at scale.
- Work with global stakeholders across Operations, Product, Analytics, and Support.
- Influence strategy and execution in a business-critical function.
- Grow professionally in an international, fast-paced environment.
- Learn, build, and ship solutions that directly impact customers worldwide.
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