Related skills
data analysis cross-functional collaboration sops playbooks productivity_tracking📋 Description
- Own TC ops end-to-end: routing, pods, productivity, quality, capacity
- Build operational infrastructure: routing logic, tracking, reporting, capacity planning
- Identify bottlenecks; design scalable solutions with Product & Engineering
- Build performance management for treatment coordinators: metrics & accountability
- Create scalable SOPs and playbooks to codify knowledge
- Collaborate with Recruiting to build hiring & ramp playbook
🎯 Requirements
- 5+ years in ops/strategy in high-growth startup or tech
- Proven track record building new operational processes
- Experience delivering 0-to-1 systems from scratch
- Ability to improve cross-functional processes; drive efficiency
- Strong data-driven mindset for gaps, targets, decisions
- Process-oriented with documentation and scalable infra
🎁 Benefits
- Inclusive, country-tailored benefits packages
- Healthcare, dental, mental health support
- Parental planning resources and retirement options
- Generous paid time off
- Equal-opportunity employer with an inclusive culture
- ADA compliant; accommodations on request
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