Related skills
crm salesforce martech microsoft dynamics customer journey mapping📋 Description
- Lead CX and CRM engagements with client leadership.
- Shape CX strategy, customer journeys, and CRM capabilities.
- Develop business cases and actionable roadmaps for CX/CRM.
- Orchestrate CX design, journey mapping, personalization, loyalty.
- Define CRM tech strategy: Salesforce, SAP CX, Adobe, MS Dynamics.
- Own delivery from concept to implementation; manage stakeholder relations.
🎯 Requirements
- 5+ years in strategy/management consulting focused on CX/CRM.
- Proven leadership with senior client stakeholders in CX/CRM.
- Master's degree in Business/Economics/Marketing or related field.
- Deep CRM/MarTech knowledge: Salesforce, Adobe, MS Dynamics, SAP CX.
- Strong analytical skills; synthesize data into exec-ready narratives.
- Willingness to travel internationally.
🎁 Benefits
- Opportunity to work with global top-tier brands.
- International, collaborative team across offices.
- Develop leadership and strategic skills within a leading firm.
- Equal opportunity employer with inclusive culture.
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