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payments fintech data analysis sql apis📋 Description
- First line of defence for Strategic portfolio support (EU primary, UK backup)
- Track and drive resolutions for Square's highest value sellers
- Identify and escalate product bugs to engineers, owning customer issues
- Build relationships with enterprise contacts across operations, finance, executives
- Communicate developments to internal and external stakeholders
- Analyze trends in customer issues; suggest process and product improvements
- Collaborate with Strategic Account Managers to grow up-market at Square
🎯 Requirements
- 2-3 years in customer service, implementation, or account management
- Deep understanding of Square's first-party products and parity across global markets
- Experience supporting sellers in the UK
- Strong organisational, analytical, and written/verbal communication skills; technical skills valued
- Knowledge of British and European payment regulations and compliance
- Growth mindset and commitment to continuous improvement
🎁 Benefits
- Remote work options
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
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