Related skills
datadog ai apis api integrations observability📋 Description
- Serve as dedicated tech support for AI teams on model training and data tasks.
- Deliver high-touch support to strategic AI accounts, resolving complex queries.
- Escalate AI-related tech/operational challenges for CS and Sales.
- Maintain proactive, clear communication during incidents, ensuring SLAs.
- Bridge AI customers with Product/Engineering/HDO/Service Delivery teams.
- Collect structured feedback from AI customers to inform product improvements.
🎯 Requirements
- Experience supporting AI/ML-focused organizations (model training, evaluation, data annotation).
- Understand AI workflows (supervised fine-tuning, RLHF, data curation, benchmarking).
- Strong API troubleshooting and integration debugging.
- Experience with observability tools: Datadog, Metabase, Deepnote, Postman.
- Ability to interpret logs and communicate root causes to engineering.
- Experience writing API/integration documentation.
🎁 Benefits
- Remote working within a mission-driven culture.
- Opportunity to work at the forefront of AI using Prolific's data platform.
- Collaborative, cross-functional teams with AI labs, researchers, and engineers.
- Professional growth in AI data infrastructure and platform improvements.
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