Related skills
salesforce grafana jira servicenow anaplan📋 Description
- Take ownership of L2 cases; prioritize urgency and impact.
- Investigate platform and integration issues; analyze logs.
- Collaborate with customers via case portal; live troubleshooting sessions.
- Create and maintain internal knowledge base and docs.
- Mentor L1 analysts and share product knowledge.
- Partner with L3, Engineering, and Product Management for deep issues.
🎯 Requirements
- 2+ years in Technical Support for a B2B SaaS.
- Fluent in Japanese and English.
- Able to manage multiple high-priority issues in a fast-paced environment.
- Experience supporting enterprise-level customers with business-critical software.
- Self-motivated, proactive, and eager to learn.
- Anaplan Model Builder Certification (Level 1-3).
- ServiceNow, Salesforce, Grafana, Jira.
🎁 Benefits
- Winning culture focused on customer success.
- Diversity, equity, inclusion and belonging.
- Opportunities for growth and development.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!