Proactively engage with a portfolio of Anaplan customers to ensure success
Provide premium services and help customers become self-sufficient
Manage support cases across global time zones via phone, chat and email
Diagnose problems and perform root cause analysis with Grafana and BigQuery
Collaborate with cross-functional teams including Customer Care, TechOps, and QA
Create training docs for Anaplan’s online community

🎯 Requirements

3+ years’ experience in technical troubleshooting in a SaaS support role
Advanced Microsoft Excel experience
Excellent and demonstrable client-facing skills
Understanding of data integrations (inbound and outbound)
Problem solving and analytical skills for high-priority issues
Ability to thrive in a loosely structured, dynamic environment

🎁 Benefits

Diverse, inclusive culture and Winning Culture
Commitment to DEIB and belonging
Reasonable accommodations in the application process
Opportunities for growth and development

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