Strategic Solutions Engineering Manager

📋 Description

• Lead weekly 1:1s and team meetings on deal strategy and best practices.
• Create development plans; lead monthly ride-alongs; coordinate trainings.
• Align with Strategic Sales Leaders via weekly syncs to drive segment strategy.
• Run weekly SE pipeline reviews; ensure qualification; surface blockers; share metrics.
• Manage SE capacity/utilization; coordinate cross-regional support; drive 30-60-90 day plans.
• Support 2-3 strategic accounts with discovery and shaping strategy for deals >$1M.

🎯 Requirements

• 8+ years in sales engineering or technical sales; 3+ years in leadership.
• Understanding of AI Agent apps; hands-on AI integration in workflows.
• Deep expertise in contact center tech: Conversational AI, CCaaS, telephony.
• Strong knowledge of Salesforce, Google, Amazon; contact center infra.
• Resourceful, strategic thinker with cross-functional collaboration.
• Passionate about SE career development; coaching growth plans and skills.

🎁 Benefits

• Comprehensive medical, dental, and vision coverage.
• Flexible PTO to take the time you need.
• Paid parental leave for new parents.
• Retirement savings plan.
• Remote work setup budget.
• Monthly wellness stipend.