Strategic Programs Lead - User Communications, Advocacy & Escalations
Related skills
customer engagement program management cross-functional leadership executive communication internal communications📋 Description
- Drive user-facing work for regulatory programs and major risk initiatives.
- Manage escalations and engage with user executives on timelines and decisions.
- Define milestones and communicate them across the global roadmap.
- Program manage multiple user communications aligned with objectives and brand.
- Collaborate with Product, PMM, Content, TPM, and Ops on messaging.
- Lead senior leadership sign-offs and enable GTM teams.
🎯 Requirements
- 6+ years in a high-performance, globally matrixed environment.
- Strong content writing skills and public speaking experience.
- Cross-functional leadership with Product, PMM, TPM, GTM, and Ops.
- Experience working with customers directly and leading conversations.
- Exceptional written and verbal communication with executive stakeholders.
- Experience designing enablement programs (webinars, training, guides).
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