Strategic Partner Manager (East)

📋 Description

• Support and grow existing CX-focused partners within an assigned territory.
• Recruit, onboard, and activate new strategic partners aligned to Nextiva’s go-to-market strategy.
• Build collaborative business plans with partners outlining revenue targets, enablement activities, and growth initiatives.
• Drive partner engagement through regular meetings, QBRs, enablement, and joint account strategy.
• Partner closely with Sales, Marketing, Channel Operations, Solutions Consulting, and leadership teams to accelerate pipeline and bookings.
• Maintain accurate forecasting and pipeline visibility through Salesforce and internal reporting tools.

🎯 Requirements

• 5+ years of experience in channel sales, partner management, or strategic alliances within UCaaS, CCaaS, CX, contact center, or AI-powered communications technology.
• Proven experience managing and growing strategic partner relationships.
• Strong understanding of the technology advisor/TSD ecosystem.
• Existing relationships with key channel organizations and partners within the UCaaS/CCaaS space.
• Experience working cross-functional with sales, marketing, operations, and enablement teams.
• Strong forecasting, pipeline management, and organizational skills.
• Experience using Salesforce and business reporting tools.
• Experience using AI-enabled productivity tools such as Microsoft Copilot or similar.

🎁 Benefits

• Health: Multiple health plan options to cover medical, dental, vision, and telemedicine.
• Insurance: Life, disability, and supplemental indemnity plans.
• Work-Life Balance: Flexible Time Off, PTO, Paid Sick Time, and parental leave.
• Financial Security: 401(k) with company match, HSA contributions, Dependent Care FSA.
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives.
• Growth: Ongoing learning and development opportunities and career advancement.