Strategic Operations Lead

📋 Description

• Own intake and triage: Run AI-powered intake to classify and route work.
• Run pilot governance with clear metrics, checkpoints, and outputs.
• Raise design quality: Test hypotheses and refine criteria.
• Build and improve the system: Extend AI agents and automation across Labs.
• Solve systemic problems: identify inefficiencies and scale AI-powered workflows.
• Drive decision-making: develop analytics and evidence-based narratives.

🎯 Requirements

• Proven ownership: delivered outcomes across cross-functional work.
• AI-native builder: designed AI agents, automations, workflows.
• Systems thinker: identify root causes and scalable solutions.
• Strong data fluency: define metrics and turn data into narratives.
• Operator + coach: raise quality with clear standards and feedback.
• Cross-functional leader: drive initiatives across product, eng, ops.
• Comfort with ambiguity: create structure and move work forward.
• Minimum experience: 4+ years in operations, PM, or SaaS/tech.

🎁 Benefits

• Competitive pay, benefits, and RSUs.
• Total Rewards philosophy in compensation.
• AI-enabled environment; AI tools integration.
• Office spaces in Denver, SF, NY; hybrid (2-3 days in-office).