Strategic Federal Customer Success Manager

Added
7 minutes ago
Type
Full time
Salary
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Related skills

stakeholder management training procurement

πŸ“‹ Description

  • Own onboarding, implementation, and ongoing adoption for large government agencies.
  • Build tailored workflows aligned to agency missions and compliance.
  • Manage federal relationships across agency hierarchies and officials.
  • Lead Executive Business Reviews tying outcomes to agency hiring goals.
  • Identify growth opportunities within accounts using data-driven narratives.
  • Design and lead training for large, distributed government teams.

🎯 Requirements

  • 5+ years managing large, high-touch enterprise or strategic accounts.
  • Proven experience with enterprise or federal customers navigating procurement cycles.
  • Comfortable presenting to senior leaders, virtually and in-person.
  • Ability to move between tactical end users and strategic agency leadership.
  • Skilled translating product workflows and usage data into business value narratives.
  • Data-driven communicator with strong organizational skills.

🎁 Benefits

  • Ownership: Equity in a fast-growing company
  • Financial Wellness: 401(k) match and financial coaching
  • Family Support: Paid parental leave, fertility benefits, parental coaching
  • Wellbeing: Medical, dental, and vision, mental health support
  • Growth: $2,000 learning stipend and ongoing development
  • Time Off & Perks: Flexible PTO, holidays, team outings, referrals
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