Related skills
salesforce gainsight churnzero catalyst📋 Description
- Build deep, trusted relationships with strategic customers.
- Drive adoption and identify growth opportunities for clients.
- Act as a consultant to C-level executives, delivering insights.
- Conduct regular business reviews to articulate ROI.
- Advocate for customers; provide feedback to product, sales, and support.
- Proactively solve challenges with cross-functional teams.
🎯 Requirements
- 5+ years in SaaS B2B CS/Account Mgmt roles driving adoption.
- Executive presence engaging with C-level execs for reviews.
- Analytical mindset turning data into actionable insights.
- Thrives in fast-paced, evolving environments.
- CS tool proficiency: Gainsight, ChurnZero, Salesforce, Catalyst.
- Bonus: UX research expertise or related certification.
🎁 Benefits
- Health insurance with international coverage, 100% paid.
- Mental health care: unlimited virtual therapy, 24/7 resources.
- Life and Disability Insurance, 100% paid.
- Flexible time off and meaningful equity.
- $1,500 remote work setup fund.
- Flexible schedule and Bonus.ly recognition program.
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