Build executive-level trusted-advisor relationships with IT, Eng and Support.
Demonstrates hands-on PagerDuty product knowledge aligned to customer priorities.
Guide customers on change management to drive adoption of real-time operations.
Identify risks to business goals and collaborate on risk mitigation plans with Sales.
Deliver adoption path showing current state and target state with timeline.
Represent the voice of the customer to inform sales process and product roadmap.

🎯 Requirements

10-15 years relevant industry expertise.
Strong consulting skills as trusted advisor to drive business value.
Lead C-level conversations; handle objections.
Experience building business-value ROI models.
Working knowledge of SaaS business models.
Knowledge of IT enterprise architecture and DevOps.

🎁 Benefits

Competitive salary
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Generous paid vacation time
Paid holidays and sick leave

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