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french saas stakeholder management ai📋 Description
- Develop trusted advisor relationships with customers at all levels.
- Lead requirements gathering and process mapping for SOPs.
- Translate customer requirements into Fin solution designs with engineers.
- Monitor Fin usage, identify risks, and uncover expansion opportunities.
- Maintain deep product knowledge of Fin and AI-agent industry trends.
- Lead Success Plans, QBRs/EBRs, and strategic planning with customers.
- Prioritize demands to maximize value across portfolios.
- Be the Voice of the Customer, shaping solutions strategy.
🎯 Requirements
- 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
- Experience with business process mapping, requirements analysis, and solution design.
- Strong technical acumen and passion for AI/agent-building (coding not required).
- Ability to simplify and communicate complex problems clearly across audiences.
- Strong prioritization skills to manage a broad portfolio of accounts.
- Fluent French
🎁 Benefits
- Pension scheme with up to 4% employer match
- Life insurance and health/dental cover for you and dependents
- Open vacation policy and flexible holidays
- Paid maternity leave and 6 weeks paternity leave
- Cycle-to-Work Scheme with secure bike storage
- MacBooks provided; Windows option for certain roles
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