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customer success ai solution design process mapping enterprise saas📋 Description
- Develop trusted advisor relationships with customers from c-suite to individual contributors.
- Facilitate requirements gathering and process mapping for SOPs; document clearly.
- Collaborate with engineers to translate requirements into Fin designs and best practices.
- Monitor Fin usage, identify risks, optimize, and uncover expansion opportunities.
- Lead Success Plans, QBRs/EBRs, and strategic planning sessions with customers.
- Be the Voice of the Customer, advocating for needs and shaping solutions strategy.
🎯 Requirements
- 8+ years in customer-facing roles (consulting, strategy, or enterprise SaaS CSM).
- Experience with business process mapping, requirements analysis, and solution design.
- Strong technical acumen and passion for AI/agent-building (coding not required).
- Ability to simplify and communicate complex problems across audiences.
- Demonstrated success driving adoption, process improvements, and outcomes for enterprise customers.
- Fluent French
🎁 Benefits
- We serve lunch every weekday, plus snacks and a fully stocked kitchen.
- Pension scheme with up to 4% match.
- Life assurance and comprehensive health and dental insurance.
- Open vacation policy and flexible holidays.
- Paid maternity leave and 6 weeks paternity leave.
- Cycle-to-Work Scheme with secure bike storage.
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