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account management customer success salesforce gainsight executive stakeholders📋 Description
- Own and execute success strategies for strategic accounts (>$6M ARR)
- Lead cross-functional reviews with executives, Implementation, Product, and Sales
- Drive adoption, retention, and expansion with a consultative approach
- Conduct business reviews and monitor health metrics
- Build trusted partnerships with senior leaders and executives
🎯 Requirements
- 5+ years experience as a Customer Success Manager
- 3+ years supporting Enterprise customers in CSM role with $1M+ ARR
- Trusted advisor to senior leaders
- Gainsight and Salesforce required
- Strong communication and executive presence
- Bachelor's degree required
🎁 Benefits
- Competitive base salary + company bonus
- Generous and flexible time off and parental leave
- Health, dental, vision insurance 100% paid for employees
- 401K with generous company match
- Learning and development opportunities
- Award-winning culture and Best Places to Work
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