Strategic Customer Success Manager

📋 Description

• Serve as the primary strategic advisor to senior stakeholders, aligning AlertMedia to risk management.
• Own and execute short- and long-term success and expansion strategies for enterprise accounts.
• Advocate for customers internally, influencing product roadmap, GTM, and readiness.
• Lead cross-functional account discussions with Implementation, Support, Product, and Sales.
• Build strong relationships with enterprise customers to drive adoption, retention, and growth.
• Conduct effective QBRs/EBRs to demonstrate value and surface new features.

🎯 Requirements

• 5+ years experience as a Customer Success Manager.
• 3+ years supporting Enterprise customers in a CSM role with $1M+ ARR.
• Trusted advisor to senior leaders; navigate ambiguity and influence outcomes.
• Desire to work with demanding, multi-national customers.
• Established CSM, self-motivated and customer-focused.
• Salesforce and Excel required; Gainsight knowledge a plus.
• Outstanding verbal and written communication; strong listening skills.
• This is an in-office hybrid role in downtown Austin (2-3 days/wk).

🎁 Benefits

• Generous time off and parental leave.
• 401K with generous company match.
• Health, dental, and vision insurance.
• Office in downtown Austin with 360 views.
• Ongoing career development opportunities.
• Amazing team culture and collaboration.