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customer success onboarding cross-functional adoption executive_stakeholder_management📋 Description
- Strategic account management
- Manage a portfolio of Strategic accounts
- Develop playbook/tools/processes for Strategic accounts (>$500k ARR)
- Help onboard and mentor new CSMs
- Drive cross-functional initiatives; SME on process improvements
- Build executive relationships; monthly meetings & on-site travel 2–4x/yr
🎯 Requirements
- Experience managing Strategic accounts
- Strong relationship-building; success expanding relationships
- Strategic thinking and long-term planning
- Lead cross-functional teams; influence product roadmap
- Track record in growing adoption and expansion
🎁 Benefits
- Awesome technology
- 100% covered medical, dental, vision for employees & family
- HSA company contribution
- Matching 401k program
- Robust vacation & wellness policy
- Annual development stipend
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