Strategic Customer Success Manager

Added
5 hours ago
Type
Full time
Salary
Salary not provided

Related skills

salesforce aws mongodb google cloud dba

πŸ“‹ Description

  • Act as strategic advisor; guide MongoDB best practices and tech strategy.
  • Oversee technical success plan from ARR to active consumption.
  • Identify and mitigate technical risks with remediation plans.
  • Facilitate resolution of high-stakes challenges and expansion.
  • Build and execute account plans to mitigate risk and grow.
  • Lead executive reviews with C-suite and tech leaders.

🎯 Requirements

  • 7+ years in CS/TAM/Professional Services for a technical product.
  • 4+ years owning health and revenue for a defined Forbes Global 2000 book.
  • Strong customer advocacy; act as extension of customer team.
  • Aptitude and curiosity to learn MongoDB; tech mindset.
  • Autonomous; ownership; decisive in escalations; cross-team collab.
  • Entrepreneurial mindset; build new processes; team player.

🎁 Benefits

  • Hybrid work model in Munich.
  • Global, inclusive culture with growth opportunities.
  • Committed to accommodations for disabilities.
  • Leadership and cross-functional collaboration exposure.
  • Generous benefits and parental leave policy.
  • Access to MongoDB Atlas and cloud platform learning.
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