Strategic Customer Success Manager

📋 Description

• Act as trusted advisor guiding strategic accounts on multi-year MongoDB roadmaps.
• Drive retention, proactive consumption, and executive advocacy for strategic accounts.
• Build relationships with CIO/CTO leaders and align MongoDB with business goals.
• Lead cross-functional teams to deliver value and maximize revenue realization.

🎯 Requirements

• 9–12+ years in a technical customer-facing role for a consumption-based product.
• 6+ years accountable for customer health and revenue realization for strategic G2000 business.
• Excellent verbal/written skills with ability to influence at the C-suite without direct authority.
• Bachelor’s degree in Computer Science, STEM or equivalent.

🎁 Benefits

• Generous parental leave policy
• Fertility and adoption assistance
• Employee affinity groups and wellbeing programs
• Flexible paid time off
• 401(k) plan