Related skills
databases account management salesforce cloud mongodb📋 Description
- Act as main contact for MongoDB end users and lead cross-functional account teams.
- Provide strategic guidance on MongoDB best practices and technology strategy for customers.
- Guide customers through their journey to value, overseeing deployment health.
- Identify and mitigate technical risks by designing remediation plans for complex accounts.
- Build and execute account plans to drive growth across 3+ quarters.
- Lead executive business reviews with C-suite and align to business objectives.
🎯 Requirements
- 9+ years in CS/TAM/PS or similar for a technical product (ideally consumption-based).
- 5+ years accountable for customer health and revenue for Forbes Global 2000 accounts.
- Advocate for customers; act as extension of MongoDB customer team.
- Strong technical mindset with eagerness to learn MongoDB and database concepts.
- Autonomous; owns portfolio and makes decisions; escalating to executives as needed.
- Entrepreneurial mindset; builds new processes to serve customers.
🎁 Benefits
- Hybrid working model in Dublin.
- Employee affinity groups, fertility assistance, and parental leave.
- Global offices and culture focused on growth.
- Disability accommodations provided during application/interview.
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