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stakeholder management ai solution design process mapping enterprise saas📋 Description
- Develop trusted advisor relationships with customers (from c-suite to individual contributors).
- Facilitate requirements gathering and process mapping for SOPs.
- Collaborate with engineers to translate requirements into Fin design.
- Monitor Fin usage to identify risks, optimize, and expand opportunities.
- Lead Success Plans, QBRs/EBRs, and strategic planning sessions.
- Be the Voice of the Customer; advocate needs and shape solutions.
🎯 Requirements
- 4-7 years in customer-facing mgmt consulting, strategy, advisory, or enterprise SaaS CSM.
- Experience with business process mapping, requirements analysis, and solution design.
- Strong technical acumen and passion for AI/agent-building (coding not required).
- Ability to simplify and communicate complex problems clearly across audiences.
- Strong prioritization skills to manage a broad portfolio while delivering impact.
- Demonstrated success driving adoption and measurable outcomes for enterprise customers.
🎁 Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
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