Strategic Customer Success Manager

📋 Description

• Be trusted advisor to strategic MongoDB accounts on roadmaps.
• Maximize customer lifetime value and long-term success for a G2000 book.
• Align MongoDB capabilities with multi-year IT transformations at executive level.
• Drive retention, proactive consumption, and executive advocacy.
• Coordinate global resources to deliver transformational value.

🎯 Requirements

• 9 to 12+ years in a technical customer-facing role for a deeply technical product.
• 6+ years accountable for customer health and revenue for strategic accounts.
• Excellent verbal and written communication; able to influence at the C-suite.
• Bachelor's degree in CS, STEM, or equivalent technical experience.

🎁 Benefits

• Equity and stock purchase program
• 20 weeks fully-paid parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health benefits
• Health insurance