Related skills
saas stakeholder management ai📋 Description
- Develop trusted advisor relationships with customers (from C‑suite to contributors).
- Facilitate requirements gathering and process mapping for SOPs, documented clearly.
- Collaborate with engineers to translate requirements into Fin designs and prompt strategy.
- Monitor Fin usage to identify risks, optimize, and uncover expansion opportunities.
- Maintain deep Fin product knowledge and stay aware of the AI‑agent industry.
- Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.
🎯 Requirements
- 8+ years in customer-facing roles (consulting, strategy, advisory, or enterprise SaaS CSM).
- Experience with business process mapping, requirements analysis, and solution design.
- Strong technical acumen and interest in AI/agent-building (coding not required).
- Ability to simplify and communicate complex problems clearly to diverse audiences.
- Strong prioritization skills managing a broad portfolio with depth of impact.
- Proven success driving adoption, process improvement, and measurable outcomes for enterprise customers.
🎁 Benefits
- Competitive salary and equity in a fast-growing start-up
- Pension scheme and match up to 4%
- Health and dental insurance for you and dependents
- Open vacation policy and flexible holidays
- Paid maternity leave and 6 weeks paternity leave
- Cycle-to-Work Scheme; MacBooks provided (Windows for some roles)
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