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data analytics saas onboarding accountmanagement roi📋 Description
- Own CS for 10–15 strategic accounts; drive adoption, renewals, and growth.
- Build exec-level relationships as trusted advisor; align solutions to objectives.
- Lead onboarding, enablement, and training to ensure rapid value and growth.
- Deliver data-driven reviews and success planning; measure ROI, milestones, and risk.
- Proactively manage health and issues; coordinate cross-functional resolution.
- Drive retention/renewals/expansion with AEs on strategic plans.
🎯 Requirements
- 4+ years customer success experience; SaaS or financial services.
- Maintain valuable, outcome-based relationships with a diverse customer base.
- Strong multi-tasking across varied responsibilities.
- Passion for customers; understand Truework Income products and use cases.
- Strong communication skills; explain tech to non-technical end users in enterprises.
- Willing to travel quarterly as needed.
🎁 Benefits
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation, with advancement opportunities.
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
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